OpenDrives makes high performance network attached storage (NAS) for the Media, Entertainment, Education, and Health Care. Backed by a recent $20M capital raise, we are positioning ourselves to become the new leader in storage technology. Leveraging our industry expertise, open mindsets and affinity for solving hard problems, we intend to disrupt the storage market space.
Our customer experience department is looking for Support Engineers who are self motivated, understand customers' needs, communicate them to the team appropriately and escalate issues when necessary.
As a Senior Support Engineer, you are a primary point of contact for escalated issues and high visibility projects and a role model for Tier 1 and Tier 2 customer experience engineers. . You will be responsible for investigating issues, identifying the root cause and implementing solutions to resolve issues in a timely manner. Outside of escalated issues you will be in charge of testing new product releases and providing customer feedback to the Product and Development teams to ensure customer needs are being met. This position is a bridge between customers and our internal development team, you are the one in charge of building the bridge.
Responsibilities include:
**not a real requirement
You are savvy with at least 2 of the 3 major operating systems (Mac, Windows & Linux). You excel under pressure while remaining calm. You are organized and thorough. You pick up new technologies with ease, and you know that your customer’s deadline is your deadline. You communicate clearly and know when to flex your technical lexicon vs when to carefully explain that the files are in the computer..
Qualifications:
Bonus points if you have experience with anything below:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear; stand and walk. The employee must be able to occasionally lift and/or move up to 20-25 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Perks
OpenDrives believes strongly in creating a safe, open workplace for all employees to thrive.